Our Promise to You

At Zentifel™, we understand how frustrating it can be when products don't meet your expectations—especially after you've already invested time and money into solutions that didn't work. Every product is made with careful attention, and we bring that same level of care to how we support you with concerns, refunds, and product questions. This policy explains what qualifies for a refund, what doesn't, and how to get in touch with us.

60-Day Money-Back Guarantee for First-Time Customers

If you're trying our products for the first time and they don't feel right for you, we offer a one-time 60-day money-back guarantee. This applies to a single item purchased directly from our website and is available to first-time customers only. Refunds cover the product price only; shipping charges are not refundable. Requests must be submitted within 60 days of the delivery date.

To start a refund request, please email info@zentifel.com with your order number and a brief description of your experience. Photos are optional, but welcome if you're comfortable sharing—they help us improve and better support you. Once approved, your refund will be issued to your original payment method. Most refunds are processed within 7–10 business days, depending on your bank or card provider.

Why We Don't Accept Returns

For health and safety reasons, we're unable to accept returned products. Our items are designed for personal care use, and once a product has left our facility, it can't be safely resold or restocked. For this reason, all orders are final once they've shipped. If you're new to our products, we recommend starting with a single item so you can evaluate how it works for you before purchasing bundles or larger quantities.

What Is Not Eligible for a Refund

To keep our policy fair and consistent, some purchases are not eligible for a refund. This includes multiple items, bundles, repeat orders, and any products not purchased directly from our official website at www.zentifel.com. Refunds are only available for first-time customers who purchase a single item through our site.

Contact Us

If you have questions about a recent order or need help with refund eligibility, we're here to help. Please email info@zentifel.com with your order number, and our team will review your request and respond as quickly and thoughtfully as possible.