Shipping policy

We’re committed to making your experience simple, transparent, and stress-free — especially when you’re already dealing with sensitive skin concerns.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order ships, you’ll receive a tracking number via email.

Shipping Costs

International shipping with tracking.

Orders of 1 unit include a shipping fee. Orders of 2 or more units qualify for free shipping.

Estimated Delivery Times

Delivery times vary by location. Most customers receive their orders within the following timeframes:

United Kingdom: 7–14 business days

United States: 7–14 business days

Australia: 7-15 business days

Canada: 8–14 business days

Europe: 7–14 business days

Rest of the world: 10–15 business days

Average delivery time is approximately 10 business days.

To keep prices affordable, we ship directly from our fulfillment partner. This means delivery may take slightly longer, but every order includes tracking, so you can follow your package every step of the way.

International Shipping & Customs

We ship worldwide. In rare cases, local customs authorities may apply duties or taxes depending on your country’s regulations. These fees, if any, are the responsibility of the customer and are outside our control.

Delays

While most orders arrive within the estimated timeframe, delays can occasionally occur due to customs processing, holidays, or peak shipping periods. If your order hasn’t arrived after the estimated delivery window, please contact us — we’re happy to help.